In the unlikely event that an item you purchase is significantly different than described, is damaged in transit or does not arrive, you may be eligible to receive a refund for your purchase up to $100,000, subject to the terms below.
As a part of our Trade 1st program, you have extra time to activate this feature (depending on your status), in case you aren’t able to open your shipment right away.
- Bronze = 30 days
- Silver = 60 days
- Gold = 90 days
- Platinum = 120 days
Click here for more information on whether your purchase is eligible for the Money-Back Guarantee, how to report an issue and what you can expect from the process.