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Initiating a Return

If you’re not satisfied with your purchase, you may be able to return the item depending on your specific seller's policy. Each seller on 1stDibs is allowed to set their own return policy, so be sure to check the details via your orders page.

1stDibs sellers are not required to accept returns. *The exception to this rule is for customers residing in the EU or the UK. Per the 2011 EU Directive, EU and UK buyers are welcome to return an item within 14 days of delivery, regardless of the seller’s policy.


You can easily view the seller’s return policy by going to your orders page and clicking Order Details for the item you are looking to return.

Initiating a Return

    1. If the seller does accept returns you may request a return by going to your orders page
    2. Find the item you are looking to return
    3. Click the Order Assistance button.

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    1. A drop-down menu will then appear. Here, you can select Request a Return.

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    1. You will next be asked for a reason, a return address and packing information about the item you received.

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    1. The request will then be sent to the seller, who will need to approve it.
    2. Once the request has been approved by the seller, the 1stDibs shipping team will provide you with a shipping quote for the return shipping. You will need to approve the quote via your orders page, and then a return label or return shipment will be arranged.
      • If a shipping label is provided, please print the label and ship the item back at your local shipping store.
      • If it is an In-Home Delivery or large freight shipment, the carrier will be in contact with you to arrange a pickup.
    3. Once the seller receives the item back, we will process the full refund.

Seller Return Policies

A few terms that can be found in different sellers’ return policies, just so you are aware:

  • Restocking Fee: A percentage of the item’s total cost, set by the seller, that is non-refundable if the item is returned
  • Original Shipment Cost: This is how much it costs to ship the item to the buyer; this is not refunded if the item is returned
  • Return Shipping Cost: This expense will be subtracted from the total refunded amount

International and Select Domestic Item Returns

  • While we do our best to ensure that returns are clearly noted on the label, there may be additional customs, duties and taxes applied to a return that will be the customer’s responsibility to pay. Any costs for the return will be deducted from your refund.
  • In compliance with the 2011 EU Directive, residents of the EU and UK may return their item within 14 days of delivery if the order meets the eligibility requirements, regardless of the seller’s policy.

If Your Item Arrived Damaged

Any item that arrives damaged or not as described may be covered by the 1stDibs Buyer Protection Policy. Once an item is reported damaged on delivery, it cannot be treated as a standard return because we need to determine how the damage occurred. For all shipments that are damaged in transit, we require photographic evidence and documentation so that we can submit a claim to the carrier. Any claims that we file on your behalf need to take place within 30 days of the item being shipped or the delivery date of the order.

14-Day Return Shipment Window

For all approved returns, the following milestones must be met within 14 days:

Parcel Returns

  • Approved returns must be shipped within 14 days of receiving the return label for standard return shipments, or else the return will be considered void. Once the return is considered void, the return shipping label will be removed from your order page.

Freight Returns

  • If your item will need to be professionally crated and shipped via freight or white glove methods, the return shipping quote must be accepted no later than 14 days from when the quote was provided or else the return will be considered void.

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