Skip to main content

Receiving a Delivery

Please make arrangements to inspect your item immediately upon delivery. 

If you are asked to sign for the delivery: 

  • Inspect the item before signing. 
  • If you find noticeable issues
    • Note them in the shipping provider’s official paperwork. 
    • Keep all packaging and shipping documents.
    • Contact us as soon as possible (no later than 7 days post delivery); we’ll ask for pictures that will help us assess the condition of the piece. 

If the piece was left by the shipping provider:

  • Inspect the item as soon as possible. 
  • If you find noticeable issues
    • Keep all packaging and shipping documents.
    • Contact us as soon as possible (no later than 7 days post delivery); we’ll ask for pictures that will help us assess the condition of the piece.

In the unlikely event that you receive an item that is significantly different than described or that has been damaged in transit, report it within 7 days. We'll work with you and the seller to make it right, as part of our Buyer Protection Policy.  Please visit this article to learn how to report Item Damage or Issue.

Was this article helpful?

NEED FURTHER SUPPORT?

GET HELP