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Identity Verification Process

As a global marketplace, 1stDibs is committed to protecting its customers and takes payment security seriously. In order to provide you with the best possible services, we’ve implemented order verification measures in an effort to protect your account information. If you’ve placed an order on 1stDibs.com, you may be contacted and requested to provide additional information to verify your identity before the payment is processed.

What You'll Need

To complete this process, you must have the following items:

  • A valid government-issued photo ID, including a driver’s license, state/national ID card, or passport
  • Two forms to serve as proof of address, such as a property tax receipt, posted mail, or a utility bill with your name on it
  • A camera-enabled device, such as a smartphone, tablet, or computer

The Verification Process

You should have received an email from the 1stDibs Marketplace Trust team prompting you to verify your identity.

After clicking Verify Identity, you will be brought to a secure page where you will be asked to complete a form with your contact information.

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Next, upload an image of a valid government-issued photo ID, including a driver’s license, state/national ID card, or passport. You will also need to upload two forms of proof of address, such as a property tax receipt, posted mail, or a utility bill with your name on it.

To complete the process, you will then need to take a selfie using your device’s camera. Click Launch Webcam to get started.

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Reasons for Identity Verification

Some reasons we might ask you to verify your identity include:

  • We saw a suspicious transaction in your payments profile
  • We need to verify the information associated with the account
  • We need more information to comply with relevant Anti-Money Laundering regulations

How We Use This Information

Your order will not be processed until you have submitted the required documents. Failure to provide information may result in your order being canceled.

Your personal information and any documents shared will only be used to verify your payment, in accordance with the 1stDibs Privacy Policy.

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