Complete all transactions on 1stDibs to safeguard your purchases. Don’t exchange contact information to buy outside of 1stDibs. We monitor messages and phone calls for potential violations like fraud, abuse and spam. Repeated attempts to share contact information could lead to an account suspension or other penalties.
Within 1stDibs, we encourage you to ask sellers questions if you want to learn more about an item or discuss the price. This can be done through the "Ask the Seller" button.
A pop-up will appear, where you can ask any questions you may have. This will be sent to the seller, and you will be notified via email when they respond.
Why do we have this policy?
We understand that being able to communicate with sellers is an important part of the purchasing experience, but we also take our security seriously and want to ensure a space where you and the seller feel safe making transactions. Additionally, only orders placed on 1stDibs will be covered by our Buyer Protection Policy.
Please remember that our sellers have agreed to these policies, and any violations from the buyer could jeopardize their ability to continue selling on our site. Repeat offenses put the sellers at risk of getting suspended or having their accounts removed. We invest a great deal in our partnerships with sellers and want to continue to work with them so we can provide you with a space where you can shop the largest selection of unique and beautiful things with confidence and peace of mind.
In the rare instance a seller asks you for any personal information, let them know you would prefer to keep all communication and payment details on 1stDibs and contact us to report it.