Freight Shipping Method
Front Door Freight is a shipping method typically used for international shipments or fragile items. Prior to transit, a custom crate is built around the item in order to protect it and allow for safe delivery. The crating process makes up a significant portion of the quoted shipping time, during which a tracking link will not be available. Once crating is complete, the crate will be transferred to a transit company and shipped in one of two ways:
- Air Freight: The crate will be placed on a FedEx or DHL shipping carrier plane. At that time, you will receive a tracking number and link. Delivery will not be scheduled and the item will be placed by your front door.
- Sea Freight: The crate will be placed in a shipping container and travel overseas. Once it reaches the destination country, the crate will be transferred to a standard shipping carrier (e.g., FedEx or DHL) and you will receive a tracking number and link. Delivery will not be scheduled and the item will be placed by your front door.
Freight Shipping Includes
- Item collection, packing and transit
- Delivery to an area outside of your house or building (e.g. dry area of your front door, porch, landing area, garage, etc.)
- Delivery inside an apartment building lobby if there is safe entry and size permits
Considerations
- Does not include unpacking, inspection, assembly or installation
- A crate may be used to provide maximum protection
- Signature is required upon delivery
- Please make sure the item will fit through any doorways, hallways, stairwells or elevators.
- To request to schedule a delivery, contact the transit carrier directly (e.g. UPS, FedEx, DHL, or other transit carriers)
- May be expedited upon request and for an additional cost, as it requires specialized carriers and/or routing changes
Shipping Time Estimates
- Domestic: 4 to 7 weeks
- International: 8 to 10+ weeks
Handling, which includes preparing an item for shipment and disassembly, may take 5 to 10 days. This is not included in the shipping time estimates noted above but is accounted for in the estimate you see on an item details page and at checkout.