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Freight Shipping

Freight Shipping Method

Front Door Freight is a shipping method typically used for international shipments or fragile items. Prior to transit, a custom crate is built around the item in order to protect it and allow for safe passage. The crating process makes up a significant portion of the quoted shipping time, during which time a tracking link will not be available. Once crating is complete, the crate will be transferred to a transit company and shipped in one of two ways:

  • Air Freight: The crate will be placed on a FedEx or DHL shipping carrier plane -- at that time you will receive a tracking number and link. Delivery will not be scheduled and the item will be placed by your front door.

  • Sea Freight: The crate will be placed in a shipping container and travel overseas via boat. Once it reaches the destination country, the crate will be transferred to a standard shipping carrier (e.g. FedEx or DHL) and you will receive a tracking number and link. Delivery will not be scheduled and the item will be placed by your front door.

Freight Shipping Includes

  • Item collection, packing, and transit.
  • Delivery to an area outside of your house or building (e.g. dry area of your front door, porch, landing area, garage, etc.)
  • Delivery inside an apartment building lobby if there is safe entry and size permits


  • Does not include unpacking, inspection, assembly or installation
  • A crate may be used to provide maximum protection
  • Signature is required upon delivery
  • Please make sure the item will fit through any doorways, hallways, stairwells or elevators.
  • To request to schedule a delivery, contact the transit carrier directly (e.g. UPS, FedEx, DHL, or other transit carriers)
  • May be expedited upon request and for an additional cost, as it requires specialized carriers and/or routing changes

Shipping Time Estimates

  • Domestic: 4–7 Weeks
  • International: 8–10+ Weeks

Handling, which includes preparing an item for shipment and disassembly, may take 5–10 days. This is not included in the shipping time estimates noted above, but is accounted for in the estimate you see on an item details page and at checkout.

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